1. About Data Requests
Lorfin Lifescience Private Limited, operating Vitabowl, provides a process for individuals to
submit requests concerning personal information associated with their interactions with Vitabowl.
You may contact us to request access to, correction of, deletion of, or other actions concerning
your personal information, subject to applicable law and any applicable limitations.
2. Who Can Submit a Request
Data requests may be submitted by individuals whose personal information is processed by Vitabowl,
including website users, customers who have placed orders, and visitors who have interacted with
our website or services.
If you submit a request on behalf of another individual, we may require appropriate information or
evidence establishing your authority to act on that individual's behalf.
3. Types of Data Requests
Depending on the circumstances and applicable law, you may contact us regarding the following:
-
Access — Request information about personal data
processed by us and, where applicable, a copy of such information.
-
Correction — Request correction or updating of
inaccurate or incomplete personal information.
-
Deletion — Request deletion of personal information,
subject to applicable legal or other retention requirements.
-
Data Portability — Where applicable, request personal
information in a portable format.
-
Restriction — Where applicable, request restriction
of certain processing of personal information.
-
Withdrawal of Consent — Withdraw consent where
processing is based on consent.
-
Objection — Where applicable, object to certain
processing of personal information.
-
Marketing Opt-Out — Request to stop receiving
applicable marketing communications.
-
Other Privacy Requests — Raise another privacy-related
request or question concerning your personal information.
4. How to Submit a Data Request
Data requests should be submitted by email to our privacy contact:
Email:
[email protected]
Please clearly state that your communication is a data or privacy request and describe the action
you are requesting.
5. Information to Include
To help us identify and process your request, please provide the information relevant to your
request, which may include:
-
Full Name — Your name as associated with your
interactions with Vitabowl.
-
Account Email — The email address associated with
your Vitabowl account, where applicable.
-
Phone Number — Where relevant to identifying your
account or customer record.
-
Order Number — If the request relates to a specific
order or transaction.
-
Request Details — A clear description of the data or
action you are requesting.
-
Supporting Information — Any additional information
reasonably necessary to locate or process the relevant data.
6. Identity Verification
We may request additional information reasonably necessary to verify your identity and protect
personal information from unauthorized access or disclosure.
Where we cannot reasonably verify the identity or authority of the requester, we may be unable to
fulfil the request or may limit the information that can be provided.
7. How We Review Requests
After receiving a request, we will review the information provided, determine the nature and scope
of the request, and take reasonable steps to identify the relevant information and applicable
requirements.
We may contact you if additional information or clarification is required to process your request.
Requests are handled subject to applicable law, contractual obligations, legitimate business
requirements, and any applicable exceptions or restrictions.
8. Response Timeline
We aim to process data requests as promptly as reasonably practicable. We will respond within the
timeframe required by applicable law.
Where additional time is permitted or reasonably required under applicable law, we may extend the
response period and will provide appropriate information regarding the status of the request.
9. Fees
Data requests are generally handled without charge. Where permitted by applicable law, we may
charge a reasonable fee or decline a request that is manifestly unfounded, excessive, or repetitive.
10. Limitations on Deletion
A request to delete personal information does not necessarily mean that all information can be
deleted immediately or completely.
Certain information may need to be retained where required or permitted by applicable law or
where reasonably necessary for purposes such as legal or regulatory compliance, tax and accounting
records, fraud prevention, dispute resolution, enforcement of agreements, or other legitimate
purposes.
11. Account Authentication and Local Storage
Vitabowl uses browser local storage for certain account functionality. Authentication information,
including an authentication token, may be stored in local storage rather than in an authentication
cookie.
Authentication credentials and tokens are technical security information and should not be
submitted as part of an ordinary data request. We will not ask you to disclose your authentication
token for the purpose of processing a data request.
12. Third-Party Processing
Personal information may be processed by third-party service providers where required to provide
website, payment, fulfilment, analytics, communications, security, or other services.
Depending on the nature and scope of your request, we may need to consider information processed
through relevant third-party service providers when responding to your request.
13. Marketing Communications
You may request to opt out of applicable marketing communications. You may also use available
unsubscribe or preference-management mechanisms included in marketing communications where
applicable.
An opt-out from marketing communications does not necessarily prevent non-marketing communications
that are necessary to fulfil an order, provide requested services, maintain an account, or comply
with applicable requirements.
14. Requests on Behalf of Another Person
If you submit a request on behalf of another person, including a child or another individual for
whom you are authorized to act, we may require evidence of your identity and authority before
processing the request.
15. Related Privacy Information
For information about how Vitabowl handles personal information, please refer to our
Privacy Policy
.
For information about cookies and similar technologies, please refer to our
Cookie Policy
.
You can manage applicable consent choices through our
Manage Consent
page.
16. Contact Us
For data requests or privacy-related questions, please contact:
Email:
[email protected]
Entity:
Lorfin Lifescience Private Limited
17. Important Note
The handling of a data request depends on the nature of the request, the information involved,
the identity and authority of the requester, and applicable law. Nothing on this page limits any
rights that may be available to you under applicable data protection or privacy laws.
