1. Customer Cancellation

Customers may request cancellation of an order before the order has been shipped. However, Vitabowl does not currently provide a self-service cancellation facility through the Website.

Cancellation requests must therefore be submitted to our Customer Support team using the contact details provided below. There is no separate fixed cancellation cutoff apart from the requirement that the order must not have been shipped.

A cancellation request is not effective merely because a request has been submitted. The cancellation becomes effective only after it has been reviewed and confirmed by our Customer Support team.

2. How to Request a Cancellation

To request cancellation of an eligible order, contact our Customer Support team by email or phone.

Email: [email protected]

Phone: +91 99097 62089

Cancellation requests should include:

• Order number associated with the order.
• Reason for cancellation so that our team can properly review the request.

3. Cancellation Confirmation

Cancellation requests are subject to confirmation by our Customer Support team. Customers should not consider an order cancelled until Vitabowl has confirmed the cancellation.

Depending on the circumstances and the contact information available for the order, confirmation may be provided by email, telephone, or another communication method available through our Contact page.

4. Refunds for Cancelled Orders

Where an eligible cancellation is confirmed before shipment, Vitabowl will provide a full refund of the applicable order amount.

Refunds will generally be issued to the original payment method used for the order. Where necessary, an alternative refund method may be arranged or communicated by our team.

For Cash on Delivery orders, the applicable refund or resolution will be determined and communicated by our Customer Support team based on the circumstances of the order.

Approved refunds are generally processed within 5 to 7 business days, subject to the processing timelines of the applicable payment processor, bank, payment gateway, or other financial service provider.

5. Cancellation After Shipping

Once an order has been shipped, it cannot be cancelled through the normal cancellation process.

If a customer no longer wishes to receive a shipment after it has been dispatched, the customer may reject the delivery. The shipment may then be returned to the applicable fulfilment location through the Return to Origin (RTO) process.

Once the shipment is confirmed as returned through the applicable RTO process, the customer will be eligible for a full refund, subject to the applicable processing procedure.

6. Change of Mind or Incorrect Order

Customers should carefully review their order before submitting it. Once an order has been shipped, cancellation is not available even where the customer has changed their mind, ordered a product by mistake, or no longer wishes to receive the product.

Such circumstances do not create an independent entitlement to a refund after shipment, except where a refund becomes applicable under the RTO or other applicable resolution process.

7. Cancellation by Vitabowl

Vitabowl may cancel an order where circumstances prevent or materially affect our ability to fulfil the order.

Such circumstances may include:

• Product unavailability or stock-related issues.
• Fulfilment or logistics issues.
• Errors in order or product information.
• Technical or system-related errors.
• Payment or transaction-related issues.
• Serviceability or delivery restrictions.
• Suspected fraudulent, abusive, or otherwise invalid orders.
• Other operational, legal, regulatory, or circumstances affecting our ability to fulfil the order.

Where Vitabowl cancels an order for a reason attributable to our fulfilment or operational circumstances, the applicable order amount will be fully refunded, subject to the applicable payment-processing timelines.

8. Amazon Multi-Channel Fulfilment

Orders placed through Vitabowl.in may be fulfilled through Amazon Multi-Channel Fulfilment (Amazon MCF).

The ability to cancel an order may therefore depend on the fulfilment status of the order and whether the applicable fulfilment process has progressed to a stage at which cancellation is no longer possible.

Vitabowl will determine whether a cancellation can be processed based on the applicable order and fulfilment status and will communicate the outcome to the customer.

9. Return to Origin and Refund

Where a customer rejects delivery after shipment and the shipment is subsequently returned to origin, the applicable order amount will be refunded after the return status has been confirmed by the relevant fulfilment or courier service.

RTO refunds are generally processed within 5 to 7 business days, subject to the processing time of the applicable payment processor or financial institution.

10. Contact Us

To request cancellation or obtain assistance regarding a cancellation, please contact our Customer Support team.

Email: [email protected]

Phone: +91 99097 62089

Monday – Saturday, 10:00 AM – 06:00 PM IST