1. Returns
Vitabowl sells nutraceutical products. Due to the nature of these products and
the increased risk of contamination or compromised product integrity after delivery,
we do not accept routine returns of delivered products.
Accordingly, there is no standard return window for delivered products. Customers
should not send products back to Vitabowl unless specifically instructed to do so by our team.
We also do not accept returns of opened, used, or unsealed products, or returns based
solely on the condition of the original seal.
2. Product Issues and Resolutions
Although routine returns are not accepted, Vitabowl may provide a refund, replacement,
or another appropriate resolution where a product or order issue is confirmed.
Depending on the circumstances and the outcome of our review, eligible issues may
include:
-
Wrong product —
refund, replacement, or another resolution determined by our team. Where
appropriate, Vitabowl may allow the customer to retain the product while also
providing a refund.
-
Damaged product —
refund, replacement, or another resolution determined by our team. Where
appropriate, Vitabowl may allow the customer to retain the product while also
providing a refund.
-
Defective product —
refund, replacement, or another resolution determined by our team.
-
Missing product —
refund, replacement, or another resolution determined by our team.
-
Expired product —
refund, replacement, or another appropriate resolution determined by our team.
-
Tampered product —
refund, replacement, or another appropriate resolution determined by our team.
-
Change of mind —
routine returns or refunds are not available.
-
Order placed by mistake —
routine returns or refunds are not available.
-
Product does not meet expectations —
the matter may be assessed for a replacement, refund, or another resolution,
depending on the circumstances.
3. Damaged Products and Delivery Issues
If a product arrives damaged or there is another delivery-related product issue,
customers should contact us within 7 days of delivery.
Depending on the circumstances, our team may request photographs, videos, shipment
information, or other documentary evidence to assess the issue.
Customers should retain the relevant product and packaging until our team has
provided further instructions. Customers should not return products unless
specifically instructed by Vitabowl.
4. Wrong or Missing Products
If you receive a product different from the product ordered, or an item is missing
from your order, contact Customer Support with the relevant order details and
supporting evidence.
Following review, Vitabowl will determine the appropriate resolution. Where a refund
is approved, the customer will be notified when the refund is issued.
5. Refunds
Where a refund is approved, the refund will generally be made to the
original payment method used for the order.
Where necessary, or where agreed with the customer, an alternative refund method
may be used.
Approved refunds are generally processed within
5 to 7 business days, subject to the processing
time of the applicable payment processor, bank, payment gateway, or other financial
service provider.
The time taken for the refunded amount to appear in the customer's account may
therefore vary depending on the applicable payment provider.
6. Return Shipping and Product Pickup
Where Vitabowl approves a product-related resolution, any return or logistics
arrangement specifically authorised by Vitabowl will be handled at our cost where
applicable.
However, Vitabowl generally does not arrange physical returns or pickups for
products. This is because receiving products back into our warehouses may
increase the risk of contamination and compromise product integrity.
Customers should therefore not ship products back to Vitabowl unless our team
expressly instructs them to do so.
7. Expired or Insufficient-Shelf-Life Products
If a customer receives an expired product or a product with insufficient remaining
shelf life, the customer should contact us promptly with the order and product details.
Although such occurrences are not expected to happen frequently, an older product
may, in exceptional circumstances, be dispatched from a warehouse. We will investigate
such cases and take appropriate corrective steps with the relevant fulfilment or
warehouse team.
Depending on the circumstances, Vitabowl may provide a refund, replacement, or
another appropriate resolution. Customers may be instructed to dispose of an affected
product rather than return it.
8. Tampered Products
If a customer believes that a product or package has been tampered with, they should
contact Customer Support and provide relevant photographs, videos, or other evidence
where requested.
Following assessment, Vitabowl may provide a refund, replacement, or another
appropriate resolution. Customers may be instructed to dispose of the affected
product where returning the product would create contamination or product
integrity concerns.
9. Product Quality, Taste, Texture, and Colour
Vitabowl products may contain natural extracts and ingredients whose characteristics
can vary depending on factors such as the ingredients, formulation, storage conditions,
processing, and other applicable conditions.
Concerns regarding taste, texture, colour, aroma, appearance, or other product
characteristics will be assessed by our team based on the particular circumstances.
Customers should provide accurate and factual information when reporting product
concerns. False, knowingly misleading, fraudulent, or defamatory statements regarding
Vitabowl, its products, or its team may be addressed through appropriate legal or
other remedies available under applicable law.
An individual complaint or opinion should not be treated as confirmation of a product
defect until the relevant circumstances have been reasonably assessed by our team.
10. Individual Results
Individual responses to our products may vary. Factors such as diet,
lifestyle, health, activity levels, individual characteristics, consistency of use,
and other circumstances may affect an individual's experience.
The absence of an expected individual result does not by itself establish that a
product is defective or automatically create an entitlement to a refund.
11. Allergies and Ingredient Information
Customers are responsible for reviewing the applicable product label, ingredient
information, allergen declarations, usage instructions, and other product information
before consuming a Vitabowl product.
If you have a known allergy, intolerance, dietary restriction, medical condition, or
other concern that may affect your suitability for a product, you should consult an
appropriately qualified healthcare professional before consumption where appropriate.
Any complaint relating to an allergic reaction or other product-related concern will
be assessed individually. Depending on the circumstances and the outcome of the review,
Vitabowl may provide a refund, replacement, or another appropriate resolution.
12. Order Cancellation
Orders may be cancelled before shipping by
contacting Customer Support and requesting cancellation. Cancellation is subject
to confirmation by our Customer Service team.
Once an order has been shipped, cancellation is not available through the normal
cancellation process.
Where a customer does not wish to accept a shipment after it has been dispatched,
the customer may reject the delivery so that the package is returned through the
applicable courier process.
13. Return to Origin (RTO)
Where a shipment is returned to origin after an unsuccessful delivery or rejection
of delivery, the order amount will be refunded to the customer once the applicable
return-to-origin status has been confirmed.
RTO refunds are generally processed within
5 to 7 business days, subject to the processing
time of the applicable payment processor or financial institution.
14. Exchanges and Replacements
Vitabowl does not offer routine product exchanges or customer-requested replacements.
However, where a product or order issue is confirmed, Vitabowl may, at its discretion,
provide a replacement or another appropriate resolution depending on the circumstances.
15. Non-Returnable Products and Situations
Routine returns are not accepted for Vitabowl products, including
where:
-
The customer has changed their mind.
-
The order was placed by mistake.
-
The customer simply does not prefer the product.
-
The product has been opened or used.
-
The customer wishes to return the product without an eligible product or order issue.
This does not prevent Vitabowl from providing an appropriate resolution where required
by applicable law or where our team determines that a product or order issue warrants
a refund, replacement, or other resolution.
16. Supporting Evidence
To investigate a return, refund, replacement, damaged product, missing product,
quality complaint, or other order issue, our team may request photographs, videos,
invoices, shipment information, product details, or other documentary evidence.
Providing requested evidence helps us investigate the matter and determine an
appropriate resolution.
17. Refund Abuse and Fraudulent Claims
Vitabowl reserves the right to investigate suspected fraudulent, abusive, dishonest,
or materially misleading refund or replacement claims.
Where there is evidence of fraud, misuse of the refund process, false claims,
manipulation of evidence, repeated abuse, or other unlawful conduct, Vitabowl may
decline the applicable request and take appropriate action.
Where appropriate, Vitabowl may pursue available legal remedies in relation to
fraudulent or unlawful conduct.
18. Amazon and Other Marketplace Orders
This Returns & Refunds Policy primarily applies to purchases made directly through
Vitabowl.in.
Vitabowl may use Amazon Multi-Channel Fulfilment (Amazon MCF) to fulfil orders placed
through Vitabowl.in. In such cases, fulfilment and delivery may be performed through
Amazon's logistics network even though the order was placed on Vitabowl.in.
For products purchased directly through Amazon or another marketplace, customers
should refer to the applicable marketplace's return, refund, cancellation, and
customer-service policies, which may apply to that transaction.
19. How to Request Assistance
To request a refund, report a product issue, or seek assistance with an order,
contact our Customer Support team.
Email:
[email protected]
Phone:
+91 99097 62089
Support Hours:
Monday – Saturday, 10:00 AM – 06:00 PM IST
Please include your order number and relevant photographs, videos, or documentary
evidence where applicable so that our team can review your request efficiently.
