1. Shipping Coverage
Vitabowl offers shipping within India and may also support international shipping,
subject to availability and applicable courier, fulfilment, customs, and legal
requirements.
For shipments within India, delivery availability is determined by the serviceable
locations supported by the applicable fulfilment and courier services used by Vitabowl.
Certain PIN codes or locations may not be serviceable. Serviceability may depend on
the availability of Amazon Multi-Channel Fulfilment
(Amazon MCF) and the applicable courier network at the time of placing the order.
2. Shipping and Fulfilment Partners
Vitabowl uses third-party fulfilment and courier services to process and deliver
orders. Depending on the order, destination, and serviceability, these may include
Amazon Multi-Channel Fulfilment (Amazon MCF) and
courier services used by our third-party logistics partners.
The particular courier or delivery service used for an order may be selected based on
operational requirements, destination, availability, and serviceability.
3. Order Processing and Delivery Time
Orders are generally processed through our fulfilment partners after successful
confirmation of the order. Processing and delivery timelines may depend on the
fulfilment process and service availability of the applicable courier or fulfilment
provider.
As a general indication, the minimum expected time from order processing to delivery
is approximately 5 to 6 business days.
Actual delivery times may vary depending on the destination and the fulfilment and
courier services handling the shipment.
Dispatch and fulfilment timelines may vary because Vitabowl initiates fulfilment
requests through its applicable fulfilment partners and does not directly control
their internal processing operations.
4. Estimated Delivery Times
The following delivery periods are general estimates and are subject to the
fulfilment and courier service selected for the order:
-
Metro locations —
approximately 2 days.
-
Other locations —
approximately 3 days.
-
Remote locations —
approximately 4 to 5 days.
Delivery timelines are estimates and are not guaranteed
delivery dates. Actual delivery may depend on Amazon MCF, the applicable
courier, destination serviceability, weather, logistics conditions, and other
circumstances affecting the shipment.
5. Shipping Charges
Shipping is currently provided free of charge
for eligible Vitabowl orders. Any applicable charges, if introduced in the future,
will be displayed or communicated before the order is placed, subject to applicable
terms.
6. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and locations, subject
to the availability and serviceability of Amazon MCF and the applicable delivery
service.
COD availability, eligibility, order limits, and other applicable conditions may
vary depending on the delivery location and fulfilment service.
7. Order Tracking
Where tracking is available, customers will receive a tracking link associated with
their shipment. Tracking information is provided through the applicable fulfilment
or courier service, including Amazon MCF where applicable.
Tracking information may take some time to become available after the shipment has
been processed or dispatched.
8. Failed Delivery and Returns to Sender
If delivery cannot be completed and the shipment is marked by the applicable
fulfilment or courier service as being returned to the sender, the applicable order
amount will be refunded to the customer, subject to the applicable refund terms.
The refund process may begin after the shipment has been formally marked as
returning or returned by the relevant fulfilment or courier service.
9. Delivery Delays
Delivery timelines may be affected by circumstances outside Vitabowl's direct
control, including fulfilment processing, courier operations, transportation
conditions, weather, service disruptions, destination restrictions, and other
logistical circumstances.
Vitabowl submits fulfilment requests to its applicable fulfilment provider through
an API and relies on the fulfilment and courier networks to process and deliver
shipments. Accordingly, Vitabowl cannot directly control the operational delivery
timelines of the applicable courier or fulfilment provider.
10. Lost or Damaged Shipments
If a shipment is confirmed as lost or damaged in transit, the applicable order
amount will be refunded to the customer, subject to verification and the applicable
refund process.
Customers may be required to provide relevant information, photographs, shipment
details, or other supporting documentation where necessary to assist with the
investigation of a damaged or missing shipment.
11. Shipping Address Changes
Shipping addresses cannot be changed after an order has been placed where the
applicable Amazon MCF fulfilment process does not permit an address modification.
Customers should therefore carefully verify their shipping address before placing
an order.
12. Split Shipments
Vitabowl does not currently support split shipments for a single order. Orders are
processed according to the applicable fulfilment process and shipment configuration.
13. Shipping Restrictions
Shipping is subject to applicable courier and fulfilment restrictions, destination
serviceability, product restrictions, and applicable laws and regulations.
Certain products, destinations, or shipment types may therefore be unavailable for
delivery where prohibited or unsupported by the applicable courier, fulfilment
provider, or applicable law.
14. Order Cancellation
Orders may be cancelled before they are shipped, subject to the applicable
cancellation process.
Once an order has been shipped, cancellation may no longer be available. In such
cases, customers may need to follow the applicable return or refund process.
15. International Shipping
International shipping may be available on a case-by-case basis. Customers seeking
international delivery should contact our team before placing an order so that we
can confirm destination availability, applicable shipping arrangements, and other
requirements.
International shipments may be subject to destination-country customs requirements,
import restrictions, duties, taxes, clearance procedures, and other applicable
requirements.
International shipping arrangements, costs, delivery timelines, and other applicable
conditions will depend on the destination and the available fulfilment or courier
service.
16. Shipping Enquiries
If you have questions regarding shipping, delivery, tracking, or the serviceability
of your location, please contact our Customer Support team.
Email:
[email protected]
Phone:
+91 99097 62089
Monday – Saturday, 10:00 AM – 06:00 PM IST
