RETURN POLICY

We thank you and appreciate your purchase with us. We are confident that you will love our product, but If the product you have ordered from us, is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, a complaint should be lodged within 72 hours. If you are not completely satisfied with your purchase, you can return items to us within 10 days of delivery. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements.

 

Note:

Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the products.

  • Order cancellation before Dispatch: if order is cancelled before dispatch, full Refund will be made.

  • Order cancellation after Dispatch: Refund will be made, after deducting the Shipping/freight Charges only.

 

How to raise dispute for an order?

Please connect with our customer care via email or call. Please raise your return complain by emailing us at info@vitabowl.in

  • The customer care team will validate the request by checking the timelines, product type etc. and shall take the request for refund or exchange.

  • Ensure to collect the return address from Vitabowl customer care.

  • Pack the product properly and label the product with the order number, return address and your address.

  • Follow the instructions of customer care carefully for packaging and returning the product using courier services.

  • Ensure that the AWB / tracking number is shared with Vitabowl customer care.

  • The order shall be considered for refund only if the product is unused and the tags, boxes and other packaging is intact.

 

Caution:

Please ensure to pack the product properly before handing it over to courier.

 

Exclusion:

A refund can be refused if the following conditions are met –

•  Damages due to misuse of product

•  Incidental damage due to malfunctioning of product

•  Any consumable item which has been used or installed

•  Products with tampered or missing serial / UPC numbers

 

Please Note:
  • Vitabowl.in is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.

 

Refund Timelines:

Payment Mode        Refund Mode           Time from order cancellation

Credit Card              Online Transfer         5 to 10 working days

Debit Card               Online Transfer         5 to 10 working days

Net Banking            Online Transfer          5 to 10 working days

Cash On Delivery    Online Transfer          3 to 10 days

* Note Working Days are Monday to Saturday excluding holidays

Please note: You can check the status of your refund in Your Account on the order’s summary page.

  • We will process the refund after receipt of the product. Refund will be processed based on the mode of payment of the order refund processed through Online Transfer will reflect in the next bank statement.

  • If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.

 

Replacement of the Product – 
Order Received & Found Damaged (after opening the parcel) –

Send the snapshot attached (of the damaged parcel box as well as the product) to the e-mail at info@vitabowl.in within 24 hours of the receipt of goods.

Order will be replaced free of cost, only if the default is from our end/Courier.

Further, your replacement order will be dispatched within 48 hours of the Returned order received in our warehouse & approved by the QC team.

However, full refund (including the shipping/freight charges) will be made only in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

Note:

  • Replacement & refund are subjected after QC approval.

  • If QC fails then no replacement or refund will be entertained.

 

Wrong Shipment Delivered –
  • If Wrong product is delivered, the order will be only replaced free of cost but no refund will be initiated for the same.

  • Send the snapshot attached (of the wrong parcel box as well as the product with invoice also) to the e-mail at info@vitabowl.in within 72 hours of the receipt of goods.

  • In that case, your replacement order will be dispatched within 48 hours of the Returned order received.

  • However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

  • In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note:

In case correct product has been sent to the customer and customer wants to return the same, refund will be initiated in following terms –

  • Logistics charges will be deducted if pickup has been arranged from our end.

  • Full refund will be made if customer sends his shipment on his own basis. (Once the shipment has been physically received).

 

Wrong Product Delivered –
  • If wrong product is delivered, the product will be only replaced free of cost but no refund will be initiated for the same and reverse pickup will be arranged for the same by the seller. (Products should be unused and the tags, boxes and other packaging is intact & used products will not be accepted for returns or replacement or refund.)

  • Send the snapshot attached (of the wrong parcel box as well as the product with invoice also) to the e-mail at info@vitabowl.in within 72 hours of the receipt of goods.

  • In that case, your replacement order will be dispatched within 48 hours of the returned order received.

  • However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.