Shipping Policy

Effective Date: 07/11/2025

Last Updated: 07/11/2025

1. Introduction

Thank you for choosing Vitabowl, a brand owned and operated by Lorfin Lifescience Private Limited. This Shipping Policy outlines how we handle order processing, fulfillment, and delivery for purchases made on our website https://vitabowl.in (“Website”).

All order fulfillment, tracking, and notifications are managed via our proprietary backend platform, LorfinOne, in partnership with Amazon Multi-Channel Fulfilment (MCF) and other trusted logistics providers.

2. Fulfillment and Dispatch

The majority of orders are fulfilled and dispatched through Amazon Multi-Channel Fulfilment (MCF), which ships orders from the nearest Amazon warehouse based on product availability and your location. In some cases, we also ship using Delhivery, Amazon Transportation Services (ATS), or other reliable courier partners.

3. Order Processing Time

Most orders are processed and dispatched quickly through Amazon’s fulfillment network. However, processing times may vary depending on Amazon’s operational capacity.

Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.

4. Delivery Timeframe

Average delivery time is 3–4 business days from dispatch. Delivery time may vary by region:

Metropolitan cities: Usually delivered faster.
Remote or rural areas: May take longer depending on courier network and local conditions.

We currently deliver orders across India wherever courier delivery is available, as per government and transport regulations.

5. Shipping Charges

Vitabowl offers Free Shipping on all orders. There are no hidden delivery or handling charges.

6. Order Tracking and Notifications

Once your order has been shipped, tracking details will be shared through WhatsApp notifications powered by LorfinOne, as well as updates from Amazon MCF and partner couriers.

Our development team is continuously improving real-time tracking integration with Amazon’s MCF API to ensure that you receive accurate and timely shipping updates.

7. Delivery Delays and Exceptions

While we make every effort to deliver orders on time, delays may occur due to factors beyond our control, including:

Adverse weather conditions
Courier or logistics constraints
Festivals, strikes, or regional restrictions

Vitabowl and Lorfin Lifescience Private Limited are not liable for delivery delays once the shipment has been handed over to the courier partner.

8. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Our courier partners will make up to three (3) delivery attempts.
If the recipient is unavailable after three attempts, the order will be cancelled and returned to us automatically.
To reorder, you will need to place a new order through our Website.

9. Damaged or Lost Packages

If your order arrives damaged, partially missing, or is lost in transit, please notify us within 7 days of delivery or the expected delivery date at one@lorfin.in.

After verification via LorfinOne and confirmation with the courier partner, we will arrange for a replacement or issue a refund if a replacement is unavailable.

10. International Shipping

Currently, Vitabowl ships only within India. International orders are not accepted at this time.

11. Contact Information

For shipping-related questions, please contact:

Vitabowl (Lorfin Lifescience Private Limited)
A-06, Akshardham Industrial Estate,
Phase IV, Vatva GIDC,
Ahmedabad, Gujarat, India – 382445
Email: one@lorfin.in

12. Updates to This Policy

We may update this Shipping Policy periodically to reflect operational changes, logistics updates, or regulatory requirements. The latest version will always be available on this page with the updated date.