Refund & Replacement Policy

Effective Date: 07/11/2025

Last Updated: 07/11/2025

1. Introduction

Thank you for choosing Vitabowl, a brand owned and operated by Lorfin Lifescience Private Limited. This Refund & Replacement Policy applies to purchases made on https://vitabowl.in (“Website”). All order processing, payments, and fulfillment are managed through our proprietary backend system, LorfinOne.

As our products are consumable health supplements, we adhere to strict hygiene and safety standards consistent with FSSAI regulations. For safety reasons, most sales are final — please read the policy carefully.

2. No Returns Policy (Perishable & Consumable Goods)

Due to the perishable and consumable nature of our products, Vitabowl does not accept returns once an order has been delivered. Health supplements and nutraceuticals cannot be resold or restocked after delivery, and accepting returns could create a risk of contamination or tampering. All sales are final except in the limited cases described below.

3. Replacement or Refund Eligibility

We will consider a replacement or refund only in the following situations:

Damaged or Defective Product: Product received is physically damaged, leaking, broken, or otherwise defective.
Wrong Item Delivered: The product delivered is different from the item you ordered.
Missing Product or Quantity: Your order is incomplete or missing items.

To be considered, claims must be raised within 7 days of delivery with clear photo or video evidence of the issue.

4. How to Request a Replacement or Refund

If your order meets the eligibility criteria above, please follow these steps:

Email us at one@lorfin.in or compliance@lorfin.in within 7 days of delivery.
Include the following in your message: Order ID, description of the issue, and clear photos or videos of the product and packaging.

Our support and compliance teams will verify your claim using the LorfinOne order system and coordinate with fulfillment partners (e.g., Amazon MCF, Delhivery, Amazon Transportation Services) as required. After verification, we will either arrange a replacement (preferred) or process a refund if replacement is not available.

5. Refund Method and Timelines

Approved refunds will be issued as follows:

Prepaid Orders: Refunds are processed back to the original payment method through our payment partner Cashfree.
COD Orders: Refunds for Cash on Delivery orders will be processed via UPI, bank transfer, or wallet transfer as provided by the customer.

Refunds typically take 5–10 business days to reflect in your account after approval, depending on your bank or payment provider. Shipping and handling charges are non-refundable unless the return is due to an error on our part.

6. Order Cancellation

Orders can be cancelled only before they are shipped. If you cancel a prepaid order before dispatch, a full refund will be issued within 5–7 business days. Once an order has been shipped, cancellation is not possible due to the consumable nature of the products. Please contact one@lorfin.in immediately if you wish to cancel an order before shipment.

7. Shipping and Reverse Logistics

We primarily fulfill orders via Amazon Multi-Channel Fulfilment (MCF), and may use courier partners such as Delhivery or Amazon Transportation Services. For approved returns or replacements, our team will coordinate reverse pickup via the appropriate logistics partner.

If reverse pickup is unavailable in your location, you may be asked to ship the product to our warehouse address (confirmed by our support team) after claim approval.

Return / Warehouse Address:
LORFIN LIFESCIENCE PRIVATE LIMITED
A-06, Akshardham Industrial Estate,
Phase IV, Vatva GIDC,
Ahmedabad, Gujarat, India – 382445

8. Health & Safety Commitment

As a supplement brand registered under FSSAI, we follow strict hygiene, batch-tracking, and quality control procedures. Returned or opened products cannot be accepted back into inventory for resale or redistribution. All products are batch-tracked through LorfinOne and fulfillment partners to ensure authenticity and quality.

9. Grievance & Support

For any query related to refunds, replacements, or order support, please contact:

Vitabowl (Lorfin Lifescience Private Limited)
Email: one@lorfin.in / compliance@lorfin.in
Address: A-06, Akshardham Industrial Estate, Phase IV, Vatva GIDC, Ahmedabad, Gujarat, India – 382445

10. Policy Updates

We may update this Refund & Replacement Policy from time to time. Any material changes will be posted on this page with the revised date. Please review this policy periodically for updates.