Privacy Policy

Effective Date: 07/11/2025

Last Updated: 07/11/2025

1. Introduction

Welcome to Vitabowl (“we,” “our,” or “us”), a brand owned and operated by Lorfin Lifescience Private Limited, located at:

LORFIN LIFESCIENCE PRIVATE LIMITED
A-06, Akshardham Industrial Estate,
Phase IV, Vatva GIDC,
Ahmedabad, Gujarat, India – 382445

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://vitabowl.in (the “Website”) or interact with our services.

This Privacy Policy also applies to all operations managed on our unified backend platform, LorfinOne, which powers our ecommerce and fulfillment processes for Vitabowl and other associated brands owned by Lorfin Lifescience Private Limited.

2. Information We Collect

We may collect the following types of information when you use our Website or services:

(a) Personal Information
– Name, phone number, email address, and shipping/billing address (when placing an order)
– Payment details (processed securely via third-party providers — we do not store payment card data)
– Any information you voluntarily share with us (e.g., inquiries via WhatsApp or customer support)

(b) Non-Personal Information
– Browser type, device information, IP address, and website usage patterns
– Data collected through cookies, pixels, or analytics tools

3. How We Collect Information

We collect information through:

Our Website during checkout or account creation
Cookies and similar tracking technologies
Third-party services such as Google Analytics, Google Ads, Amazon Multi-Channel Fulfilment (MCF), Cashfree, and WhatsApp Business API
Our backend system, LorfinOne, which manages order fulfillment, user data synchronization, and secure data storage across our ecommerce brands

4. How We Use Your Information

We use your information for purposes including:

Processing and fulfilling your orders
Providing customer support and responding to queries
Improving our website performance and product offerings
Ensuring transaction security and fraud prevention
Complying with applicable laws and regulations

We do not sell, rent, or trade your personal information for marketing or advertising purposes.

5. Sharing of Information

We may share your information with:

Third-party service providers listed above, strictly to perform business operations (e.g., payments, shipping, analytics)
Backend infrastructure: LorfinOne, which securely handles and processes customer data on behalf of Vitabowl
Regulatory or law enforcement authorities if required by law or legal process

All third-party services and backend operations comply with reasonable data protection and security standards.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

Improve your browsing experience
Analyze site traffic and usage patterns
Support advertising and performance metrics via Google Ads and Analytics

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain personal information only as long as necessary to:

Complete your transactions
Comply with legal obligations
Resolve disputes or enforce agreements

Afterward, data may be anonymized or securely deleted.

8. Data Security

We implement appropriate technical and organizational security measures, including:

SSL encryption on our website
Secure payment processing via Cashfree
Controlled access and encryption within LorfinOne backend systems

However, please note that no system is completely immune to security risks, and we cannot guarantee absolute data security.

9. Your Rights

You have the right to:

Request access to your personal information
Request correction or deletion of your data
Withdraw consent (where applicable)

To exercise these rights or raise a concern, please contact us at: compliance@lorfin.in

10. Children’s Privacy

Our Website and services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If such data is inadvertently collected, we will delete it promptly upon notice.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. We encourage you to review it regularly.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

LORFIN LIFESCIENCE PRIVATE LIMITED
A-06, Akshardham Industrial Estate,
Phase IV, Vatva GIDC,
Ahmedabad, Gujarat, India – 382445
Email: compliance@lorfin.in